How did you respond to the last restaurant cashier who asked, "How was everything?" You probably said, "Fine" even if the bread was a bit stale. Why weren't you more truthful and more helpful? You were asked the wrong question! It was too easy for you to politely wriggle off the hook. Had the restaurant cashier asked, "What's one thing we could have done to make your meal more enjoyable?"you would have said, "Serve fresher bread." In the same way, get honest performance feedback by asking, "What's one thing I could do to improve my...?"